Posts Tagged ‘Social network service’

7 ways to build your brand with social media and 3 ways to ruin it.

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Social media is becoming a force to be reckoned with in terms of building your company’s brand equity and strength. And according to brand expert  Jennifer Bourn, there are a handful of steps you ought to take to maintain and build your brand’s value:

1. Secure your social media brand: Register your name and business name on a variety of social media sites. Even if you don’t plan on using a site, you might want to consider securing your name anyway for future use. NameChk.com and Knowem.com are two free sites to help you get started.

2. Keep your message focused: “By keeping a consistent message across all social media sites and platforms, you build brand recognition that pays off over time.”

3. Provide value your audience will appreciate: “Providing links to valuable articles and resources, sharing your recent blog post, etc., are all ways to help your audience and share your expertise.”

4. Showcase your personality: “Share posts that give your network a glimpse into your personal life…These posts will provide opportunities for your network to connect with you on a deeper and more meaningful level.”

5. Remember to be social: “Social networks are just that – social networks. If all you do is post information and links [without interacting] with your audience, you are missing the most important part of building a successful social media brand – building strong relationships.”

6. Keep your avatar/profile photo consistent: “Using a photo of your dog or cat is useless to your network and frankly, it makes you seem unprofessional.”

7. Help others: “When you read a good blog post, article, press release or social networking post, tell other people about it and share the link.”

How about damaging your brand using social media?

While social media has the power to help humanize your brand and connect you with your customers, Internet strategist, B.L. Ochman, cautions businesses to use some common sense when they wade into the new medium.

1. If you start a Twitter account or Facebook page, use it: “All it really takes to slow down an issue is a human being responding quickly to say something as simple as ‘Thanks for making us aware of this issue. We are checking it now.’ And then, the company has a reasonable amount of time to say what went wrong.”

2. Track your brand with monitoring tools: “The Internet is 24/7. Brand monitoring has to be constant. Pick [a tool]. Use it.”

3. Don’t keep your social media program a secret: “Corporate silos just don’t work in social media.” Make sure everyone in your company knows about your social media presence.

How have you used social media to enhance your brand? Where do you feel social media falls short?

Posted by Lynnette in Growing Your Biz, Marketing on July 20th, 2010

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Moving Marketing From Your Eyes To Your Hands

By Mitch Joel – President, Twist Image & author of Six Pixels of Separation

I have a personal gripe with anyone who questions what Social Media can do for their business.

We toss around the words “Social Media” as if it’s like saying, “I need a 30-second spot.” It’s a mistake. We keep on making it, and things have to start changing soon before it becomes a hollow term (or worse, a fad). Unlike other media channels, Social Media is many different types of content (text, images, audio and video) with many different types of platforms and channels on which the content plays out (Blogging, video sharing sites, virtual worlds, Podcasting, micro-Blogging, online social networks, photo sharing, mobile, widgets, apps, etc…). It’s not push marketing and it’s not pull marketing either, it’s more of a group expression (to steal a concept that Clay Shirky discusses in his outstanding, best-selling business book, Here Comes Everybody) where a concept can be explored, shared, posted elsewhere, mashed-up, expanded upon or completely re-invented.

Sounds confusing? It is.

One person’s Twitter feed is another person’s spam pit. What works for a brand in Facebook might crash and burn on YouTube. Some people are still experiencing great ROI from their current efforts in Second Life, and while many are quick to call MySpace as dead as Friendster, there are many musicians, filmmakers, authors and artists who still have a healthy and robust community (that keeps on growing) on MySpace with no plans of slowing down.

Social Media isn’t a fad, but big brands can make it look like it is.

We tend to measure the success of Social Media using traditional mass media metrics (audience size, amount of advertising revenue, etc…). We’re getting it all wrong. Social Media is not about advertising… it’s about Marketing. Authentic Marketing. Ethical Marketing. Social Media is about creating engagement with consumers and getting those that are uber-excited about your brand to connect even closer (to the brand and other denizens or evangelists). In essence, we’re mining for the quality over quantity of people who can best connect to our brands, but we continually stumble into the mass media metrics trap.

Will big brands only care when Facebook has 500 million users?

Facebook recently surpassed 400 million users, and it’s somewhat humorous (and a little bit tragic) to think that brands and marketers usually only care about a channel or opportunity when the masses are there (as if 10 million is paltry). The smarter brands are slowly weaning themselves off of this very traditional metric and are starting to look at who they are connected and not how many people they are connected to.

So, what’s the big deal?

The old Web and traditional mass media were always about “eyes” – how many people were looking at the content (remember in the early days of the Web, how excited we all got over the amount “eyeballs” and “stickiness” our websites had?) Social Media changes the body parts from “eyes” to “hands”. What are people doing with this content? What are they creating with it? How are they sharing it? How are they re-inventing and creating their own pieces of content around it?

It’s a big deal. It’s a big change.

Do your own brand analysis and figure out how much of your content, media and marketing can people simply look at with their eyes versus their ability to use their own two hands to really do stuff with it (and that includes very simple stuff like writing a short review)?

It’s a great question to ask, and I wonder how many times it has been asked in the boardrooms across this great, big world?

 

MitchMitch Joel is President of Twist Image — an award-winning Digital Marketing and Communications agency. In 2008, Mitch was named Canada’s Most Influential Male in Social Media, one of the top 100 online marketers in the world, and was awarded the highly-prestigious Canada’s Top 40 Under 40. His first book, Six Pixels of Separation (published by Grand Central Publishing – Hachette Book Group), named after his successful Blog and Podcast is a business and marketing best-seller. You can find him here: www.twistimage.com/blog

Posted by Lynnette in Marketing, Technology on April 13th, 2010

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Tech Tuesdays: Who says Canadians are social butterflies?

The cynical among us might be tempted to call the social media craze a fad. But if the results of new studies by Cossette and Coleman Parkes Research are any indication, social media vehicles like Facebook, Twitter and blogging are rapidly becoming to email what Blu-Ray or DVD was to VHS (remember that?).

And because Canadians are adopting the new media faster than most, it’s important that you understand what it’s all about and how it can benefit your business.

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According to Coleman Parkes, over 68% of Canadian companies see social networking as an important component to helping them collaborate. Canadian business leaders also appear to have a much higher appreciation for the potential of social media than executives in other countries. In fact, 40% fear they’ll fall behind competitors who embrace the new technologies.

Cossette’s study offers five major observations about the social media phenomenon in Canada and around the world, including:

1. Social media is quickly replacing email: Email is still the most ubiquitous way to communicate online but among those aged 18 to 24, social networking beats email 26% to 15%.

2. Facebook could be the next Google: Two-thirds of social media activity takes place on Facebook – in Canada it’s an impressive 80%. And that activity is more than just mindless banter – 6 out of 10 regularly answer simple polling questions, 4 out of 10 follow links posted by others and 3 out of 10 read blogs, offering small businesses huge potential to get their messages out through word of mouth and advertising.

3. Users are paying attention: And speaking of word of mouth, two-thirds of online users consider the opinions of other online consumers, even while they’re not paying attention to companies directly advertising products.

4. Talking about brands: One-third of online users share information about the brands they love or hate with others – a trend that’s highest in the US, Canada and the UK.

If you need more information on the social media tools small businesses should consider right now, Amber MacArthur offers up her top five.

And to learn more about marketing your business using social media tools, check BizLaunch’s online calendar to sign up for free webinars.

Let us know about your recent successes – or failures – marketing with social media. We’d love to share your experiences with the community.

Posted by Lynnette in Technology on March 30th, 2010

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Is social media a trend that's too big for your business to ignore?

If it felt like everyone was talking about Twitter last year, it wasn’t your imagination. According to the Global Language Monitor, which documents, analyzes and tracks trends in language, Twitter was the top word of 2009, beating out other trendy words like H1N1, 2.0, Deficit and, of course, Obama.

That’s not all. According to Nielsen Online, Twitter grew 1,382% – and that was just from February 2008 to 2009! Other social media sites like Facebook and LinkedIn also saw impressive growth.

Forrester’s Nate Elliott says the social craze is here to stay and Canadians are the world leaders in embracing it. In fact, he says 57% of us use social networks like Twitter, Facebook and LinkedIn at least once a month. (Americans are second, trailing at 51%.)

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Okay. So how does all this twittering, facebooking and linking in impact your business?

It turns out some Canadian marketers like Vancity and Molson have been using social media for 3 or 4 years. For the rest of us—social networking newbie’s—we have some catching up to do.

Forrester developed a cool tool your business can use to better understand your customers who use social media. Check it out here.

And the Harvard Business Blog’s David Armano, offers some additional insight with his six social media trends for 2010:

1. As networks continue to fill with noise, more will allow users to select the chatter they most want to hear.

2. Most companies will use social technology to find effective ways to serve customers more economically.

3. Businesses will become more savvy at providing incentives to increase activity within their networks.

4. Companies will formalize how their employees can—and should—use social media network to interact directly with customers.

5. As many organizations ban social networks on work PCs, smartphones will become the social media vehicle of choice.

6. Email sharing will become so ‘Year 2000’ as more websites allow users to share information directly through networks—why email when you can tweet?

What’s your experience with social media been like? How do you plan on taking advantage of the power of social networks in 2010?

Posted by Lynnette in Marketing on January 26th, 2010

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