Posts Tagged ‘Marketing’

By Neville Pokroy

Whenever I speak to people about marketing their businesses, the first question I always ask is: “How many ways are there to market your business?” Or, “How many marketing tactics are there?” My next question is: “How many have you tried?”

Inevitably, the number mentioned is approximately five to ten different tactics. And the number most people have tried is around four to six. If that is your experience, then you are part of the norm. If your experience is different with larger numbers, then you are part of a very unique, and very small, minority.

I recently spent some time documenting the number of marketing tactics I could identify. Some are traditional tactics, some are interactive tactics, while others are guerilla type tactics, and the last group is “just common sense tactics.” Believe it or not, so far, I have reached a count of over 150 tactics—mind boggling, isn’t it?

So, you may ask, if that is true, how on earth does the average business person decide which tactics to use? And more importantly, how many should be used in a single year of marketing effort?

Let’s deal with the first question: “How do you decide which marketing tactics to use?” If you can only think of a handful of tactics (and they are probably the most common ones used by most people), then you are probably competing with your competitors in almost all spheres of marketing. By doing that, you may find it difficult to stand out from the crowd.

The solution is to identify tactics that are not necessarily commonly used and to bolster your marketing campaign with a range of these tactics. But the challenge still remains—what are my marketing tactic options?

The best way to develop this list is to step back from looking for answers and try, instead, to ask more questions. The answers to those questions will often give rise to new and innovative tactics that you have never considered before. Finding the right questions to ask becomes the key to your success.

As far as the second question is concerned—“How many should be used in a single year of marketing effort?” —the answer to that question revolves around what is appropriate for the business and what is affordable. It is also addressed as part of the questioning and via setting proper goals and objectives for the organization.

This process of questioning can be considered “Strategic Marketing”—it is the key to the long-term health and success of your business, and it is not very complicated if you know how to go about it.

Unfortunately, if you don’t have a marketer with a strategic vision on your payroll, you may need some help. The process requires some handholding, but the benefits are far-reaching.

Think about this—If you feel that you have not maximized the marketing opportunities available to your company, you should start asking more questions. Relevant questions. Questions that will cause opportunities to reveal themselves in some mystical and magical way. Actually, it’s not really mystical or magical. Much of it is, in fact, just common-sense marketing.

Article by Neville Pokroy, Marketing Partner at Mastermind Solutions Inc. Mastermind Solutions Inc. is a company that delivers top line revenue growth, higher profits, satisfied customers, motivated staff and lower operating costs. As a full-service marketing company, our multifaceted and fully integrated marketing services deliver additional sales and sustainable business growth to clients of all sizes. Contact Neville at neville@mastermindsolutions.ca or visit the website at http://www.mastermindsolutions.ca/

By Neville Pokroy

Boomers vs Generation Y—the generational divide is making an impact on business and we all need to start dealing with this reality. Whether they are our customers or clients or vendors or referral sources or employees or partners, the differences in these generations need to be taken into consideration whether we like it or not. Generation Y thinks differently. They communicate differently. They have different values. And they have power.

From a marketing perspective, the way they think and the way they communicate carry the most significant impact. Marketing is all about understanding your customer and creating products and services they need. Understanding how they think is critical to this process of creating relevant products and services.

Once created, you need to tell them about your product or service. So understanding how they receive and send communications is critical at this point. Only then can you create relevant marketing communications that will encourage them to buy.

Remember, you cannot sell something to someone who does not want to buy. What you can do is understand what their needs are and make the products and services that they want to buy available. These are opposing forces, and if you get it wrong, you will likely fail.

As always, understanding the psychology of the buyer is crucial before you can design and develop your marketing material. Many businesses are happy to just deliver marketing material (flyers, websites, brochures, advertising, etc.) with a simple listing of product features in front of the buyer. Most often, that is simply not enough and the money spent on that marketing effort becomes a total waste. Really thinking about and understanding the buyer, and what will motivate them to BUY is crucial to the development of those materials and messages. Without that—well, I hope you have deep pockets! Generation Y will make you pay dearly if you adopt this approach—more likely they will simply ignore you and pass your business by.

Digital communication, including Social Media, is the cornerstone of the new generation’s style of communication. They do almost everything digitally, and in many instances, have almost lost the ability to communicate face to face. I chuckled when my daughter told me a story about her and her friends sitting in a circle at school, communicating with each other via text message—for them, it’s become easier to use their thumbs rather than their tongues.

Whether we like it or not, this is the new world reality. And they are our future customers, clients, employees and bosses. If we don’t buy in to understanding this phenomenon, it may just leave us trailing in the dust.

Neville Pokroy is a principal of Mastermind Solutions Inc. He runs the Marketing practice, which includes strategic marketing planning and execution, and now also includes the Digital Umbrella. Neville has over 25 years experience in corporate marketing and consulting in entrepreneurial businesses across an extensive range of industries. Neville’s special skills include the ability to translate his corporate marketing expertise into a disciplined set of marketing skills ideal for entrepreneurial businesses. If you have any questions feel free to contact neville@mastermindsolutions.ca or 905-886-2235

By John Lindo

It’s no secret that small businesses often lack the budget for large-scale marketing campaigns. When trying to get your business off the ground, you need to get your name out there, but running ads and printing brochures can often be very costly. So how can you create a buzz about your business without spending a small fortune?

It’s simple – Public Relations.

Well… it isn’t always that simple. With an over-crowded media stage, making your story stand out can definitely be a challenge.

But I do have some tips for small business owners who want to get noticed by the media.

Find a hook. Unlike marketing, PR isn’t all about you. It’s about telling a story. People don’t read the media to read pages and pages of ads and propaganda. They want to read compelling stories, so be sure to tell yours in an interesting way. How do you make people’s lives easier? What do you do to help your community? What can you teach people?

Target your audience. You can send your press release out to hundreds, even thousands of outlets, but that can be costly and time-consuming—as an entrepreneur, resources are likely already pretty tight. So take the time to research different media outlets and figure out which one best matches your product or service and target them specifically. Be sure to research the proper editorial contact, as well. And finally, tailor your communication to show that you’ve done your homework (i.e. “I noticed your recent story on XYZ. I think I have something you might also be interested in writing about…”).

Follow up. It’s easy to send out a release via email and forget about it. But following up a few days later with a phone call can often be very effective. Ask the reporter if they’ve received your release and let them know that you’re available to answer any questions they may have. This will also help you build relationships with different journalists.

Use social media. There are so many great tools out there to help you connect with potential clients, as well as media sources. Utilize them to build relationships in addition to promoting your business. Just remember, social media is about two-way conversation. Don’t just talk about yourself and your business. Connect with people, listen and offer meaningful content.

These are some simple tips to help you get your voice heard. It may take some time, but when your story makes it into the paper, it will be well worth the effort.

John Lindo is the Founder of Razor Voice Inc., a Public Relations agency based in the GTA. During his first 10 years in the PR industry, John oversaw the communications departments at both Bridgestone Canada and Nissan Canada. www.razorvoice.com

By Eric Gilboord

ISBN 978-0-9868932-0-9 / 275 pages
Copyright 2011 Eric Gilboord Publishing
Available in e-book or paperback formats

From the book jacket: 

Take the mystery out of marketing and grow your business.

I’ve written this book especially for entrepreneurs with little or no marketing experience. Regardless of your size or industry, this book will work for you.

If you’re a start-up or start-down (selling your business) or simply a hard-working business owner/operator with a passion to take your established business to the next level, this book is for you.

Just Tell Me More is marketing focused and filled with stories, tips, advice, checklists and ideas in plain language. You’ll get comfortable with traditional and new media marketing, sales, customer service, management, idea generation, business growth and more.

This is a guidebook. Read the stories and apply the tips daily.

The truth is, there are no shortcuts to marketing your business. No get-rich-quick, silver bullet answers. It’s about a lot of small wins that, when added up, become a big win based on an investment of time and consistent effort.

Start with one little win and grow from there. Take your business where you always knew it could be and then some.

Click here to read an excerpt: http://www.ericgilboord.com/book.html

About the author: Eric Gilboord is a specialist in making marketing easy for business owners/operators and any staff with sales or marketing responsibility. He demystifies marketing so they can use it to generate sales today and grow their businesses faster. Eric believes in blending traditional marketing with new media/social media. ROI is a must. Eric is a popular speaker, coach, columnist and author of many articles and books on moving a business up to the next level. The Expert Business Calls for Marketing Advice… That’s Easy to Understand. For more information, call 416-686-2466. To sign up for his marketing tips newsletter and to read his blog please visit: www.EricGilboord.com

By Bonnie Sokoloff

So here you are, a small business owner/operator with a great-looking site on the World Wide Web. You’ve received some decent comments and feedback from people (who are not your family), so you think it must be working for you. But how do you know for sure?

What if I told you that there is a way to know for sure, and it’s absolutely free? I’m talking about a Web analytics program brought to you by the people who make it easy for you to access all the information the Internet has to offer, with just a few keystrokes: Google Analytics.

What is Google Analytics? Let’s imagine your site is a physical store with customers strolling in and out all day. Now imagine that you’ve set up a camera that tracks their every movement inside your store to make it easy for you to determine which entrance they typically come through, how long their visits last, which items they’re looking at, how long they spend looking at each item, and so on. How great would it be to have that kind of information at your fingertips? Well, that’s what Google Analytics can do for you, when it comes to getting the most from your website. And, as I mentioned earlier, it’s free. So if you’re not already using it, now is a good time to start!

With Google Analytics, you’ll be able to pinpoint those areas where minor changes could yield major results. Let’s take a look at some of the tools available:

Search Engine Keywords: Which keywords will drive the most traffic to your site, and from which search engine(s).

Best Pages: Identify your top-performing pages in terms of sales, views, registrations or other criteria you have established for your site, and then boost traffic to those areas. Remember to consider factors such as time spent on those pages and bounce rate (individuals viewing the pages and then leaving without any further activity) to get an even clearer picture.

Exit Pages: Discover which areas on your site cause potential customers to lose interest and leave.

Referring Sites: Determine which websites are sending people to your site so you can reach out to them to fine-tune the referring links/content.

Navigation Summary: Get a visual representation of how your visitors are navigating through your designated hierarchy. Identify where they are straying from your intended path and then refine that path accordingly.

On-site Search: If your site is enabled with search functionality, find out what your patrons are looking for and then figure out how to help them find it faster.

Google Analytics offers many additional features and functions that you can leverage to gain significant insights into your intended audience’s interactions with your site, but the above-mentioned suggestions should get you well on your way. The main thing to remember is, no matter what type of website you have, you need to understand what draws people to it in the first place, what makes them stick around long enough to engage in your definition of a “successful transaction,” and what will bring them back again in the future, hopefully, with a few friends along for the ride.

BONNIE SOKOLOFF currently works as an Internal Communications Specialist for Staples Canada. She has over 15 years of experience with copywriting, editing and print production.

By Steve Slaunwhite

I was flipping through the television channels and came across an interview with comedian, Steve Martin. You know, that “wild and crazy guy” who went on to make The Jerk, Cheaper By The Dozen and several other popular movies. When the interviewer asked Steve to provide some advice to those viewers with dreams of breaking into show business, his reply surprised me.

He said, “My advice is to be so good at what you do that they can’t ignore you.”

At first I thought Steve was just being flippant. After all, he is a comedian. But then I started thinking more about his advice and came to realize how bang on it really was.

There’s a lot of emphasis on the Internet these days on promoting your services effectively and getting clients. And a lot of that information is great stuff. However, effective marketing alone isn’t enough to build and sustain a professional service business. You have to get good at what you do.

For example, I work with a freelance designer who helps me with my website, emails and other graphic design needs. He really knows his stuff and does great work. So, guess what? I use his services over and over again and refer him to just about anyone looking for a designer. People find out about him in other ways, too. They are attracted to his expertise and skills. He’s good at what he does—and that fact is like a magnet that draws opportunities and clients to his doorstep.

Like Steve Martin says, people who are good are difficult to ignore. They get noticed. They get the best clients. They earn the highest fees. I realized this years ago when I interviewed sales coach, Tom Stoyan for The Sales & Marketing Report newsletter (now defunct). He told me, “Early in my career I knew I had to get better—fast. So I committed myself to spending one hour a day during the week, and two hours a day on weekends, getting better.”

I’m not sure exactly what Tom did during those hours to get better, but whatever it was, it worked. Today he’s one of the top names in the business.

How do YOU get better? Study books, take a course, get some coaching and mentoring, and practice, practice, practice. Make the commitment to being a more skilled and effective copywriter. There are a lot of marketing tactics that can help you get clients. But “getting good” is by far the most effective.

STEVE SLAUNWHITE is a popular marketing coach, speaker and bestselling author. His many books include The Everything Guide to Writing Copy and The Complete Idiot’s Guide to Starting a Web-Based Business. His latest, The Wealthy Freelancer, recently won a “2010 Best Small Business Book Award”. Steve is well-known for his Marketing That Means Business® approach to helping business owners attract more clients, increase sales, and make more money. To learn more about his coaching and consulting programs, books, and workshops, visit www.SteveSlaunwhite.com

By Mark Wardell

We’ve all heard the expression, “when you fail to plan, you plan to fail.” I hate to say it, but your mother was right. Indeed this is a truth that holds equally for life in general and for your business. Enter the strategic objective. If you haven’t yet created a master plan for your business, now’s the time. After all, why leave your success to chance? Here’s how to develop a strategy that will ensure you achieve your business goals, whether that means tripling your revenues, going global, or spending more time on the golf course. 

Before you start, get in the zone.

This exercise requires that you cast a vision for your business future. Ask yourself, where do you want to be three years from now? What do you envision for the future of your business? For example, what size of business do you want to have? Where do you want to be located geographically? Who are your ideal customers? What do you want your own role in the business to be? Who do you need on board to support you? Get ready to dream big and put your vision down on paper.

Getting started: Putting your dreams on paper

Step 1:

In order to create a roadmap to your future business utopia, you need to start by knowing where you are now. So your first step is to define your “current reality.”

Use a SWOT Analysis to analyze your Strengths, Weaknesses, Opportunities and Threats. Describe each in detail. By doing so, you’ll bring a greater sense of reality to the challenges you face moving forward.

 

Step 2:

Next, analyze your environment. Understanding your environment, including your competition, is paramount to understanding your place in the market. Ask yourself the following questions: What is your competition doing/likely to do? How sophisticated are your competitors? What technology is being used in your industry and what future trends should you consider? What are the international pressures, market conditions and economic climate you’re dealing with?

Step 3:

Now it’s time to take a critical look at the core of your business. You’ll want to be as detailed as possible when describing each of the following areas of your business. Vague ideas are much less actionable than concrete targets.

  • Leadership goals: For example, is your objective to move away from owner dependency? To foster a culture focused on continuous improvement? To develop a more time-conscious workplace? To more effectively engage leadership so everyone has fully “bought in” to the company mission, vision and values?
  • Management goals. For example, do you want to standardize your operation through detailed job descriptions and operational procedures? Will you schedule annual employee reviews? Or will you restructure staff meetings to make them more purposeful and effective?
  • Marketing goals. How are you positioned in the marketplace? What do you need to be more effective? For example, do you need new catalogues? Do you need an expanded customer base? Do you need more professional branding? Or how about a dedicated direct marketing team?
  • Financial goals. Will you restructure your finances to achieve better margins? Will you implement a series of KPIs (Key Performance Indicators) to help keep you on track? Will you improve your cash flow? Will you work more closely with your budget?
  • Operations goals. How do you see your operations developing? Do you see a broader product range? Will you implement guaranteed delivery times? Will you set the industry standard for customer service?
  • Sales goals. What will your sales targets be? Will you increase your number of dedicated sales people? Will you develop telemarketing scripts for outbound sales? Will you provide your salespeople with more training?

And finally, after you’ve addressed each of these areas and flushed out your vision, you’ll want to turn these notes into a presentation you can share with your whole team. This is a great way to get everyone involved and on board with the future of your company.

Yes, this process will take time, but in my opinion, a strategic objective really isn’t a luxury—it’s a necessary step in reaching your business goals. By developing this document, you’ll be able to identify the steps you need to take to build the high-performing business you’ve always dreamed of!
 

Mark Wardell is President & Founder of Wardell Professional Development (www.wardell.biz), an advisory group that helps business owners plan and execute the growth of their companies. The author of seven business books, Mark also writes regularly for several national business publications, including Profit Magazine, the Globe and Mail, and CGA Magazine. Email him at mark@wardell.biz

by Jeff Mowatt

Question: what are two words that will become increasingly important to customers over the next decade? The answer, according to marketing guru Frank Luntz, is ”hassle free”.

Customers are fed up with being forced to jump through hoops. Yet bizarrely, even in a slow economy, companies are actually becoming more difficult for customers to do business with—before, during and after purchases. To see if your organization is creating these unnecessary hassles for your customers, take this mini-quiz. Then consider using the accompanying tips I talk about in my customer service seminars and speeches.

When customers arrive early

Do you force your customers to wait outside your establishment until the minute you are officially open? Worse, do you rush them out the door or bar them from entering as closing time approaches? Ever seen customers standing outside a business pointing at their wrists to store employees, trying to compare whose watch is right?

Fortunately, there is a helpful tip on avoiding this hassle that I learned at a convention where I was the opening keynote speaker and the other presenter was Roly Morris, CEO of Krispy Kreme operations in Canada. Roly explained they have a practice called ten before, ten after… meaning they are open for business (and answering phones) ten minutes before they are open, and they remain open (and answering phones) ten minutes after posted closing. Of course, you have to pay employees for the staggered times, but the good will and extra revenues you’ll generate make this a worthwhile investment.

When making buying decisions

Are your customers faced with too may choices? It’s fine to have a large selection to attract customers, but forcing customers to make too many decisions creates stress and buying resistance. As products and services become more complex, customers are increasingly afraid of making the wrong decision. Fortunately, your employees can reduce this customer stress while boosting your revenues, using the rule of three. Here’s how it works.

If you offer your customers only two choices, they may simply opt for the less expensive. However, using the rule of three, your employees would consider all the products and services you offer and narrow them to the top three most suitable for that customer. Interestingly, if you offer three choices from least to most expensive, customers will typically choose the middle option. That means that offering three choices not only helps your customer make easier buying decisions… it also helps steer them away from choosing the cheapest item. Less hassle, more buying. Everybody wins.

When there’s a problem

Can your customers return products to your location, or are they expected to have kept the original packaging and ship it to the manufacturer? Do they face a huge waiting line at the ‘customer service’ desk that’s understaffed and over-grumped? Do you give customers any compensation or even an apology for the inconvenience of having to return a defective product?

Some managers appear to believe that making dissatisfied customers run a gauntlet discourages product returns. Actually, it discourages your customers from returning. If you plan on keeping customers over the long term, you know that sooner or later they’re likely to have a problem. That’s an opportunity for you to demonstrate that you are indeed different from your competitors.

So how did your company do in this quiz? For most organizations, there are at least some opportunities to reduce the hassle factor for customers. The good news is these types of adjustments to customer service are simple. They reduce complexity and bureaucracy.

Our corporate clients report that the payoff is worth it in terms of strengthened customer loyalty, increased spending per customers, and enhanced team spirit. Not bad for simply making the customers’ buying experience hassle-free.

This article is based on the bestselling book, Becoming a Service Icon in 90 Minutes a Month by customer service strategist and certified professional speaker, Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com or call 1-800-JMowatt (566-9288).

By Eric Gilboord

In addition to or independent of regular advertising activities, there is another area of marketing known as sales promotion. This includes special promotional activities like trade programs to sell more products to your distribution system, consumer programs for sales to end users, sampling, discounts, two-for-ones, bonus packs, premiums, contests, cross-company tie-ins and coupons of all types.

Jack had a ladies wear store in a popular mall. His customers were loyal and he could always count on a steady stream of business while accepting the usual seasonal ups and downs. The mall hosted several other stores also selling ladies wear. Over the past few months, he noticed a drop in sales and less store activity, even on traditional busy days. As the frustration built up, he began to think something different was going on at the mall.

He went for a walk and noticed a lineup at competitors’ store. A big sign read, “Today only meet Judy Jay” —a popular TV soap star. He noticed some of his own customers in line and asked them what was happening. Jack learned that his competitor had been bringing in a different soap star each week and had been running this promotion for a month. He also found out they were rewarding their best customers by sending an announcement out in advance and admitting them a half hour earlier to meet
the celebrity, if they made a purchase that week. In a conversation with some of the store staff he learned they had a full year’s worth of promotions planned.

Jack knew he had to fight fire with fire by preparing his own promotional program. He developed a promotion calendar that included activities built around seasonal themes and special sales. He incorporated signs in his store, ads in the local newspaper and a direct marketing mailing to any customer who had made a purchase in the past 12 months. He made sure his customers knew that each month, a new and exciting activity was going to take place. He went one step further and doubled his marketing budget by running promotions in partnership with other retailers in the mall.

Sales promotions are developed for the following tactical reasons:

1.To build traffic at point of sale. This could be at your store, office, or a trade/consumer show.

2.To promote trial during a launch phase. If you have a new product or service you will need to create some excitement to generate special interest in this new offering.

3.To counter competitors’ tactics. Your competition just started a new advertising campaign and customers are drawn to their special offer. You need to fight back and regain the attention of your customers.

4.To level seasonal sales peaks and valleys. Sales may seem to be on a roller coaster ride sometimes, and you need to have more control over cash flow and inventory management.

5.To control over-stock situations. The brand new widget you imported is turning out to be a dud and you can’t afford to carry the stock indefinitely. It’s time for a blow-out sale.

6.To gain leverage and to stretch your advertising budget. Use cooperative programs with other marketers whose products or services are complementary to your own, e.g., software and computers, swimming pools and water treatment supplies, men’s suits and shoes.

7.To complement your regular advertising program. Promotions add a different dimension as part of a multi-disciplined strategy.

8.To develop your customer/prospect database. Not every business requires customers to supply contact information. A quick way to gather names of existing customers and prospects is to run a promotion and get them to fill out a ballot.

One of the key considerations when planning a promotional event is to be absolutely clear on your target group. You want to develop a program that appeals to a specific person. Offering a mountain bike as a prize to a target group of senior citizens may not be the best choice for the majority of the audience.

Sales promotions can be announced in the marketplace via media advertising, direct mail or point of sale. Support materials include coupons, promotional packaging, scratch-and-win tickets, magic ink cards, banners, T-shirts, hats, pens, etc.

And that’s According 2 Eric

ERIC GILBOORD is a specialist in making marketing easy for business owner/operators and any staff with sales or marketing responsibility. He demystifies marketing so they can use it to generate sales today and grow their businesses faster. Eric believes in blending traditional marketing with new media/social media. ROI is a must. Eric is a popular speaker, coach, columnist and author of many articles and books on moving a business up to the next level.  The Expert Business Calls for Marketing Advice… That’s Easy to Understand. For more information call 416-686-2466. To sign up for his marketing tips newsletter and to read his blog please visit: www.EricGilboord.com

By Steve Slaunwhite

Recently, I’ve been coming across a lot of misinformation about prospecting.

“You have to make a lot of cold calls,” one guru insists. “You must send out hundreds of pitch letters,” another advises. “You have to post five times a day on social media sites,” still another recommends.

What these experts are telling you, essentially, is that prospecting is a numbers game.

But is playing that game really the best way to attract ideal clients?

Consider the following scenario:

Say a plumber knocks on your door one evening asking if you need any plumbing work done. It’s obvious that he’s canvassing the neighbourhood trying to drum up some business. You politely say, “Sorry, I don’t need a plumber.” So he hands you his flyer and goes on his way. A flyer that you’ll probably toss in the trash.

Now, let’s change that scenario around a bit:

Imagine that same plumber knocks on your door. But this time he DOESN’T ask if you need any plumbing work done. Instead, he offers you a free booklet: “How to Lower Your Hot Water Heating Bill.” You say, “Yes”, and take the booklet. (Why wouldn’t you?)

Then, a couple of weeks later, you receive a Thank You card from that plumber. He still doesn’t pitch his services. Instead, he offers to answer any questions you might have about the booklet and hot water heating. That’s nice of him!

Then, a couple of weeks after that, you receive a friendly letter from the plumber, with a 20% discount coupon for “Emergency After Hours Service” (should you ever need it). Also included is a fridge magnet with his 24-hour emergency phone number. That magnet goes right on your fridge door, right next to the Thank You card!

See what’s happening? That plumber is positioning himself with you as a helpful, knowledgeable expert. And by doing so he’s becoming the obvious choice should you ever need plumbing services.

Sure, he’s spending more time with each prospect. And probably reaching fewer prospects than he would if he were mailing or calling a gazillion names. So what? Prospecting isn’t about numbers, ratios, clicks, responses, conversions or whatever.

That’s right. Prospecting is NOT a numbers game. It’s a relationship game.

It’s about building relationships with people today who may be able to do business with you in the future.

Think about it. Who do YOU call when you need a professional service? Someone who has hit on you with a cold call or a mailing? Or someone you know, either directly or by reputation? I betcha it’s the latter.

Now that doesn’t mean you don’t use phone, email, social media, networking, speaking, letters — whatever works for you — in your prospecting efforts. You do. But you do so with an intention and strategy of positioning yourself as a helpful knowledgeable expert with valuable information to share — and NOT as a desperate professional looking for work.

So prospect to fewer people. Take your time to build the relationships. And you’ll attract more ideal clients as a result. (And more referrals, too.)

STEVE SLAUNWHITE is a popular marketing coach, speaker and bestselling author. His many books include The Everything Guide to Writing Copy and The Complete Idiot’s Guide to Starting a Web-Based Business. His latest, The Wealthy Freelancer, recently won a “2010 Best Small Business Book Award”. Steve is well-known for his Marketing That Means Business® approach to helping business owners attract more clients, increase sales, and make more money. To learn more about his coaching and consulting programs, books, and workshops, visit www.SteveSlaunwhite.com