Posts Tagged ‘Labor’

By Ben Baldwin

Have you ever hired an employee who didn’t turn out like you expected? The good news is that you’re not alone. The bad news is that, if it’s happened before, there’s even greater reason for it to happen again now, given market circumstances. 

It seems that in these troubled economic times, posting even the most junior position receives a flood of qualified, unqualified and over-qualified responses from job seekers looking for work. 

It’s a sad reflection of the economic crisis unfolding on “Main Street,” that more and more people find themselves unemployed and looking for work – applying to any job posting for all the wrong reasons. 

As a business owner or manager, naturally, the question comes up – how do I take advantage of this situation and find the best candidates while avoiding the wrong ones? 

Having been in the employee hiring and development industry for over ten years, this question has been a driving force in what I do, and is more relevant now than ever before. 

Although there isn’t one easy answer, there are definite steps you can take to ensure that you’re on the right path to finding a candidate that “fits” your work environment and expectations. 

First, know what you want from your employees. Doing this may include writing down a list of the preferred personality traits and specific work experience you’re looking for. Managing your expectations and laying these out at the beginning benefits you, as the hiring manager, as well as your future employee. 

It’s important to hire for both today’s need and tomorrow’s vision. In other words, ensure that your candidate fits your immediate expectations, and will also bring value to your business and objectives in the future. If you can’t envision that the person sitting in front of you will still be with your company a year from now, it’s probably wise to thank them for their time and move on. 

While hiring, take full advantage of the resources available to you. Employee assessment reports, background checks… use as many tools as it takes to make your hiring experience easier and more accurate. Don’t try to be the owner, marketing manager, sales supervisor and HR manager at once; instead, seek out tools to help you in your hiring process. 

Don’t just settle. In times like these, when you have the luxury of receiving a diverse range of applications, take full advantage. Ensure that the person you are interested in does meet the requirements you’ve established, while at the same time bringing additional value to the table. 

And don’t make any impulsive moves by hiring someone based on one meeting. Ensure that the person still excites you during a second interview, after you’ve had time to sleep on it and digest your discussion during the first interview. 

Once you know what you’re looking for and have attracted those people, don’t be afraid to ask questions. In a world where people can obtain post-graduate degrees by answering their spam email, it’s important to confirm the accuracy of the information provided to you. This also means following up on references, as past employers can provide detailed information about an individual and their performance. 

Finally, set aside some time to conduct this process thoroughly. The worst mistake you can make is to speed through the hiring process. This is almost certainly a strategy for disaster, and ultimately, will cost you more time and money in the end.

Always remember, hiring done right is a wonderful experience that results in a more productive and profitable work environment. Take advantage of the resources and tools available to you, and keep in mind that what you put into it is what you’ll get in return.

Ben Baldwin is a Co-Founder of ClearFit.  He has spent the last 12 years founding and growing two software businesses with clients across 5 continents. He specializes in helping companies with their hiring and selection. 

ClearFit is  a web-based tool that makes hiring easy for small businesses, by showing candidates and employers how well they fit.

With technology and healthier living helping people live longer – and baby boomers redefining what it means to be old – a lot of companies are giving another look at whether it still makes sense to force employees to retire. And some successful enterprises are even taking advantage of the experience older workers offer to give them an edge.

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“High-performance organizations must select and retain experienced workers in leadership roles,” says Conference Board of Canada President, Anne Golden. “These people are the custodians of corporate memory and can mentor the next generation of workers.”

In fact, a slew of companies are helping to reverse the trend to retire workers with clever programs and policies to lure back seniors:

· Home Depot now offers a snowbird program that transfers employees to southern US locations during the winter.

· Another major retailer, 20% of whose workforce is over 50, is considering a similar plan and has even begun to make changes to its corporate culture, like using larger print for its corporate communications.

· The City of Calgary has a new internal employment agency to hire retirees to work on short-term assignments.

Besides the added experience and knowledge that mature workers provide, some companies have noticed other benefits. For instance, Avis Rent-a-Car found that its rental cars were less likely to be damaged by its retired part-time car shuttlers.

A survey on how to respond to an aging workforce, outlined here, offers five key ways to entice retirees to join your team:

1. Respect: Ensure your company offers a culture that values, recognizes and respects mature workers.

2. Flexibility: Create an age-friendly organization through flexible work schedules and hours, policies and practices free of age bias.

3. Learning: Promote continued development by offering training programs, access to new technology and opportunities for promotion.

4. Mentoring: Design jobs that are challenging and meaningful and create new roles for mature employees like mentoring.

5. Compensation: Develop innovative approaches to compensate mature employees, including offering incentives for them to return and remain at your company.

For additional insights and information into hiring retirees, visit the Human Resources and Skills Development Canada website.

Have you hired retirees or mature workers? We’re interested in hearing about your experience.

Money may make the world go around but in this lingering recession there may not be enough money to go around to keep your employees motivated.

Fortunately, there are a variety of inexpensive or free ways to boost morale and hopefully retain the most prized members of your team:

1. Get their input: “If they feel they legitimately have a say and that their opinion and ideas matter, they’re going to feel better about their job and the company,” says small business advisor Scott R. Gingold, adding that you may be surprised by the ideas you get and who you get them from.

2. Provide cross-training: No, this isn’t about fitness, it’s about versatility in the workplace. Training employees to handle different jobs makes it easier to shift them around when gaps emerge – for example, when one staff member goes on vacation – and they’ll appreciate the chance to expand their résumé.

3. Help with family: Consider freeing up some office space for a makeshift daycare so employees don’t have to worry about taking time off when their children are sick and can’t go to school.

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Business Development Canada also offers some useful advice including:

· Avoid micromanaging your top performers and give them room to do their best.

· Get your employees involved in writing their job description so they feel they have genuine input.

· Praise them whenever you get the chance and give them regular feedback on their performance.

· Write them a personal note to thank them for their great work.

· Create an internal newsletter to, in part, recognize high-performing individuals and promotions.

· Consider offering employees flexible hours where possible or allow them to work from home.

· Give them time off in lieu of more money.

· Consider holding an informal gathering or party at your home.


What techniques have you used to motivate your team and boost morale?

It’s no surprise that in tough economic times, many businesses’ knee-jerk reaction is to lay off workers. Salaries and benefits are a huge part of any enterprise’s bottom line so in many ways, it makes sense.

Unfortunately, job cuts bring with them other costs: severance pay, administration costs and legal fees, not to mention the knowledge and skills costs a company loses when employees are terminated. And there’s another set of factors even more difficult to measure:

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“In the face of layoffs, remaining staff often experience lower morale and productivity, higher levels of absenteeism and job-related stress and a loss of faith in the business. Your best employees may start seeking other opportunities. And, when business does improve, the costs of finding and training new employees are very high.”

Canada Business Services for Entrepreneurs makes these three practical suggestions:

1. Think long-term: Recruiting new employees is expensive and can damage relationships with customers, so try to avoid layoffs if you can. Instead, reduce employee costs through work reorganization, multi-tasking and learning new skills.

2. Recognize and reward: Acknowledge employee contributions one-on-one and in staff meetings. Offer incentives tied to your business reaching its goals. Give low-cost perks like days off or access to a coveted parking spot.

3. Keep it positive: Despair and negativity can spread like wildfire. Give your staff continual feedback. Offer flexible scheduling, job sharing and reduced workweeks. Have a strategy to deal with stress and conflict.

If you do have to cut staff, Whole Foods founder John Mackey suggests you use the ‘pull the Band-Aid off quickly’ philosophy:

“It’s important to make the cuts deep enough so you won’t have to do it again soon. Your employees will forgive you one round of layoffs. But if you do it a second time, you will lose their trust as people start thinking, My God, when am I going to lose my job?”

That’s just one of the 8 useful tips Inc.com offers here.


What has worked for you?
Share your experiences below!

Bartering is as old as commerce and, in spite of our super-high-tech economy and culture, it’s still around in one form or another.

If, for instance, you run a small business and don’t quite yet have the budget to hire a qualified, full-time employee to handle certain vital office tasks, a co-op student may be a smart solution – your business gets help from an idealistic employee with fresh ideas and s/he has an opportunity to gain real-world work experience.

It’s a pretty fair trade and could be a match made in heaven.

Consider these benefits to hiring co-op students from the Canadian Association for Co-operative Education:

· Co-op students are ideal to fill temporary need during staff leaves or for short-term projects.

· Employing co-op students can reduce recruitment costs by vetting students for future hiring.

· By hiring co-op students, you can provide valuable feedback to their institutions of learning and have a say on what and how they’re being taught.

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As with any hiring – co-op student or otherwise – it’s always a good idea to perform due diligence and keep some factors in mind before making any commitments:

1. Check your local college or university career centres to see if they offer co-op programs.

2. Remember that most co-op terms last about four months, coinciding with an academic term.

3. Outline the scope of work you need you co-op student to accomplish and keep a backup list of additional tasks in case he or she catches on fast.

4. Limit your co-op student’s access to mission critical information until you’re comfortable s/he can be trusted with confidential information.

5. Define and explain your expectations to ensure both you and the student are rewarded by the experience.

Your business may also be able to benefit from a tax credit for hiring a co-op student. Check with the Human Resources and Skills Development Canada (HRDC)  for more information.

Have you already hired a co-op student? Tell us about the experience!

Hiring your first employee can be one of your company’s most nerve-racking and exhilarating milestones. It’s gratifying to know your hard work is paying off and that success and growth mean you’re ready to bring on help. But hiring can be stressful too if you’re unsure of the best way to gauge who’s right for the job and what legal steps you need to take.

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Marketing consultant and blogger, David Lavenda, offers some helpful do’s and don’ts  to consider before you make your first hire:

  • Don’t try to build a dream team – at least not yet. Right now, you don’t need strong egos, you need partners with talent and drive.
  • Don’t just hire people like yourself. Diversity can help you understand your company’s weaknesses and areas for opportunity.
  • Don’t be afraid to hire people with more experience or expertise than you. Hire people who fill in the gaps and make up for your weaknesses.
  • Don’t hire too many people with big company backgrounds. People who work for small businesses understand there are certain sacrifices that go with the job. You don’t want prima donnas who only fly first class or need a lot of support staff to work efficiently.
  • Do hire people who are comfortable working in a small business environment but who won’t be fish out of water when your company grows.
  • Do hire people who think differently. Lavenda says: “Groupthink and suppression of dissension are two great ‘company killers.’”
  • Do hire employees who thrive in an environment of uncertainty. Your business will experience lots of ups and downs. You want a team that can go the distance.
  • Do hire passionate people and do reward them. People who work for small companies understand their dedication can really make a difference and they’re usually willing to go the extra mile – as long as they feel appreciated and compensated for it. Don’t abuse their goodwill.

Entrepreneur.com offers some more great tips on hiring your first employee.

And you’ll want to check out bizlaunch.ca’s helpful information before you hire – from opening an employer account with the federal government to paying your employees.

Have you already hired your first employee or are you in the process? We’d love to hear your stories.

By Alan Ward, Vice President of Human Resources, STAPLES

If you’ve been considering adding a new hire to your staff, keep in mind that choosing the right person(s) to help support you and your business is a decision that requires painstaking care. It can be stressful, since the wrong choice could prove disastrous.

Before you take on this challenge, I’d like to offer some suggestions based on recruitment lessons I’ve learned throughout my many years in the Human Resources field:

• Invest the time you need to do it properly. Avoid rushing through the hiring process so you can check it off your to-do list. Hiring the right person is one of the most crucial steps in your business plan. Get it right and all things are possible. Get it wrong and it is damaging to your business.

• Don’t hire in your own image. Acknowledge that it can be comforting to hire people with whom you can easily relate and who see things the way that you do, but understand that there is more value in hiring good people with skill sets different than yours, who can challenge your thinking.

• Take the time to figure out not just what your potential hire can do for you today, but also what you will require of him or her tomorrow. As your business grows or picks up the pace, what skills, knowledge and abilities will be necessary for continued success?

• Get a second opinion. It’s ideal if you have access to another qualified person who can perform a second interview.

• Last but not least: Always check references. Ask appropriate and direct, work-related questions. Use the opportunity to validate your assessment and dispel any intuitive warning bells. The thing about references is that when you ask the question, chances are excellent that people will give you a truthful answer.

Adding to your support staff can enrich your business—when you hire the right person.

 

Alan Ward is the Vice President of Human Resources for STAPLES Canada. Since 1993 Mr. Ward’s experience and knowledge lead the development of many successful Human Resource strategies.  In an effort to attract top talent to Staples Canada, Al Ward recently launched www.staplesville.ca, an award winning, innovative and unique associate recruitment site.