Jeff Mowatt

Stop Being so Nice! Customer service tips when people are stressed

By Jeff Mowatt Let’s admit it - when it comes to dealing with customers who are stressed, some jobs are easier than others. A masseuse...
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Boosting your Business in a Slow Economy

by Jeff Mowatt Question: what are two words that will become increasingly important to customers over the next decade? The answer, according to marketing guru...
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