Archive for March, 2010

By Small Business Expert Roger Pierce, BizLaunch

Pastry Chef Mandy Kan says it’s all about “location, location, location” when opening a retail operation

Pastry Chef Mandy Kan says it’s all about “location, location, location” when opening a retail operation

While the rest of us were told by Mom not to play with our food, it is okay for entrepreneur Mandy Kan. “I have a strong passion for food and love to experiment with it,” she says.

Kan recently opened her own shop called Dessert Lady Café located at 20 Cumberland St. in the heart of Toronto’s trendy Yorkville district. It’s a retail gourmet pastry shop that offers custom orders and plated “desserts-to-go” made from scratch. Kan says her specialties are mouth-watering soufflé, liquid-centre warm chocolate cake and home made ice cream.

Kan has played with her food for a long time. “I started getting involved in the pastry business five years ago,” says Kan. “I obtained my training in New York City at the French Culinary Institution, and completed my chocolate and sugar work training at the International School of Confectionary Arts in Maryland.” Kan also performed her pastry magic as a Chef at the Ritz Carlton Hotel in Florida.

Kan says she’s always dreamed of opening a pastry shop and recognized a good opportunity. “There simply aren’t enough places to buy high quality desserts in this city,” she explains.

She set out to find a perfect location for her new business. “You’ve really got to do your homework,” she advises. “I recommend using market research to get to know a neighbourhood to make sure the right customers live or work in the area,” she recommends.

Kan chose Yorkville because it attracts customers who can appreciate – and afford – her sumptuous wares. “To me, fine desserts are a combination of art and taste – beyond everyday pies and cookies – that require a lot of thought and creativity,” she says. “People in this neighbourhood love fine desserts and know how to pamper themselves.”

Her future plans include cooking classes for dessert lovers and opening a second location with more seating.

clip_image0025_thumb.jpgROGER PIERCE is passionate about helping entrepreneurs achieve success. Co-founder of Canada’s largest small business training company, BizLaunch.ca, he’s launched eleven small businesses of his own and personally experienced what he calls “the good, the bad and the ugly” sides of entrepreneurship.

BizLaunch advises thousands of Canadian startups through its popular how-to seminars and webinars delivered with partners such as STAPLES.

The cynical among us might be tempted to call the social media craze a fad. But if the results of new studies by Cossette and Coleman Parkes Research are any indication, social media vehicles like Facebook, Twitter and blogging are rapidly becoming to email what Blu-Ray or DVD was to VHS (remember that?).

And because Canadians are adopting the new media faster than most, it’s important that you understand what it’s all about and how it can benefit your business.

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According to Coleman Parkes, over 68% of Canadian companies see social networking as an important component to helping them collaborate. Canadian business leaders also appear to have a much higher appreciation for the potential of social media than executives in other countries. In fact, 40% fear they’ll fall behind competitors who embrace the new technologies.

Cossette’s study offers five major observations about the social media phenomenon in Canada and around the world, including:

1. Social media is quickly replacing email: Email is still the most ubiquitous way to communicate online but among those aged 18 to 24, social networking beats email 26% to 15%.

2. Facebook could be the next Google: Two-thirds of social media activity takes place on Facebook – in Canada it’s an impressive 80%. And that activity is more than just mindless banter – 6 out of 10 regularly answer simple polling questions, 4 out of 10 follow links posted by others and 3 out of 10 read blogs, offering small businesses huge potential to get their messages out through word of mouth and advertising.

3. Users are paying attention: And speaking of word of mouth, two-thirds of online users consider the opinions of other online consumers, even while they’re not paying attention to companies directly advertising products.

4. Talking about brands: One-third of online users share information about the brands they love or hate with others – a trend that’s highest in the US, Canada and the UK.

If you need more information on the social media tools small businesses should consider right now, Amber MacArthur offers up her top five.

And to learn more about marketing your business using social media tools, check BizLaunch’s online calendar to sign up for free webinars.

Let us know about your recent successes – or failures – marketing with social media. We’d love to share your experiences with the community.

Brought to you by tax analysts from the QuickTax Business Incorporated and Unincorporated team

One of the questions asked most frequently by entrepreneurs is, “Should I incorporate my business?” The answer to this question is usually, “That depends on your particular situation and needs.” There are potential pros and cons to be considered before choosing the best option for your business.

Benefits of incorporating include:

1. Limited liability: This means that, as a general rule, shareholders’ liability to creditors is limited to the amount invested (unless shareholders have provided personal guarantees for the corporation’s debts).  

2. Greater access to capital: It is often easier for corporations to raise money than it is for other forms of business. Financial institutions and other lending sources view loans to corporations as less risky than to other forms of enterprise.

3. Small business tax deduction: Your incorporated business may qualify for the small business deduction, which is available to all Canadian-controlled private corporations earning active business income. With the small business deduction, a corporation pays approximately 11% on its first $500,000 of taxable income.

4. Tax deferral: This applies if a shareholder does not require all income generated for personal needs, and funds—after corporate income taxes—can be redirected into the corporation, resulting in postponement of immediate taxes at the personal level. A deferral is normally achieved through Canadian Controlled Private Corporation (CCPC) with small business deduction, since the tax rate is significantly lower than the top marginal personal rate.

5. Lifetime capital gains deduction: Individuals disposing of the shares of a qualified small business corporation are eligible to claim the $750,000 lifetime capital gains deduction.   

6. Tax planning: By incorporating a business, shareholders can be remunerated with dividends, in addition to salaries and bonuses. This allows shareholders the flexibility to take advantage of the imperfections in the tax integration system, which means it is unlikely that the combined federal/provincial corporate and personal tax rates in any given province will be the same. In some situations, the total taxes paid at the combined corporate and personal level will be less when the corporation is paying dividends other than salaries or bonuses.

In some situations, incorporating your business is unnecessary. Disadvantages normally associated with incorporation include:

1. Higher start-up costs: Generally, start-up costs—fees paid for the process of incorporating, legal fees, accounting fees, etc.—are higher for incorporated businesses than sole proprietorship or partnership-type businesses.

2. Increased formalities: Normally, incorporated businesses must file certain documents such as articles of incorporation, an Annual Return, notices of any changes in the board of directors and/or the address of the registered office, and a corporation income tax return.

3. Use of losses: An individual can deduct business losses against any other source of income, including employment income and rental income. If the business is incorporated, such losses can only be deducted against past or future corporate income.

4. Personal tax credit: A corporation is not eligible to take advantage of personal tax credits, such as the basic personal, tuition and education, age, etc.

Brought to you by tax analysts from the QuickTax Business Incorporated and Unincorporated team

By Small Business Expert Roger Pierce, BizLaunch

Contrary to popular belief, the technology market isn’t completely dominated by big businesses. There are plenty of excellent opportunities in the ever-changing world of technology for small businesses – if you know where to look.

Communications giant Bell Canada, software maker Microsoft and made-to-order computer manufacturer Dell are certainly intimidating competition in the markets they serve. That’s why a small technology-based business should look for ways to complement existing products and services offered by the big players, or find a niche they don’t target.

· Combine existing products and services. Create a new business by pulling together hi-tech suppliers. For instance, offer a one-stop-shop for website design, hosting and online marketing. Or, help condo dwellers to wire together a home theatre system with a computer.

· Offer support services. Independent auto mechanics attract car owners who don’t want to get their vehicles repaired at a dealership. Serve the after-sale market by starting a mobile home computer repair business, a software-tutoring company or a home security monitoring service.

· Give advice. Help people to understand the latest technology products and services through a website, newsletter, paid seminar or consulting service.

clip_image0025_thumb.jpgROGER PIERCE is passionate about helping entrepreneurs achieve success. Co-founder of Canada’s largest small business training company, BizLaunch.ca, he’s launched eleven small businesses of his own and personally experienced what he calls “the good, the bad and the ugly” sides of entrepreneurship.

BizLaunch advises thousands of Canadian startups through its popular how-to seminars and webinars delivered with partners such as STAPLES.

By Small Business Expert, Roger Pierce, BizLaunch

Privacy issues are now a number one concern for North American consumers. Privacy issues include safeguarding your customers’ personal information against misuse or identity theft, eliminating unauthorized customer contact and preventing fraud.

We live in an electronic age where our personal information gets zapped around, making it easy for thieves to steal our identities or abuse our data. It’s no surprise that consumers are demanding that small business owners safeguard their information.

Show your customers how carefully you handle their personal information and you’ll win their trust. Here’s how:

Never share or sell your customer information, such as a mailing address, email address, income level, purchasing habits or other data, without their consent.
• Obviously, never sell their financial information, such as a credit card or SIN number.
Control employee access to files containing sensitive customer information.
Physically and electronically safeguard data. Use locking drawers and vaults to store paper records, or simply shred originals. Set up passwords for computer programs containing customer data and change those passwords regularly.
Avoid blasting your customers with too many “sales” messages to avoid becoming a ‘spammer.’

You can learn more about this and other how-to topics at a free STAPLES BizLaunch Seminar or Webinar. To find one near you, please visit http://www.staples.ca/bizlaunch today.

 

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ROGER PIERCE is passionate about helping entrepreneurs achieve success. Co-founder of Canada’s largest small business training company, BizLaunch.ca, he’s launched eleven small businesses of his own and personally experienced what he calls “the good, the bad and the ugly” sides of entrepreneurship.

BizLaunch advises thousands of Canadian startups through its popular how-to seminars and webinars delivered with partners such as STAPLES.

By Jan Marie Dore

When I first started providing business coaching services, I followed the time-for-money model that all coaches at that time and most professional service providers were trained to use. I charged a monthly fee for two hours of time spent with me every month.

That worked well while I was in start-up mode. But it stopped working so well when I grew into a full practice. I ran out of the time and energy I needed to add more new clients and additional income. I started to realize there was a cap on my profits. 

I could see only three options: either work harder and longer hours to increase my income, or raise my rates, or settle for a less than satisfactory income level.

I chose to raise my rates. I was too timid to go back to my current clients and tell them I wanted more money, so I just increased my fee for new clients. That worked all right for quite a while, and I was content with a decent hourly rate and a full roster of clients.  

It wasn’t until I started learning about different business models that I realized I had been in my own little world of not knowing there were other options for achieving a much more profitable business.

It wasn’t until I implemented a new business model and leveraging strategies that I was able to bring in the kind of income I wanted to make. The knowledge of new business models and ways to leverage my time and energy was the foundation for my being able to even imagine making six figures or more. 

I made the shift from professional practitioner to business owner first by branching out into multiple streams of income, such as group coaching programs, workshops, training and speaking, and then creating a line of information products. Over time, I discovered additional leveraging models, such as the membership or association model. 

Now I know that there are many ways to structure your business so you can move away from trading all your time for money and enjoy much more income and freedom in your business. If you’re not bringing in the kind of money you want, your business model and service delivery systems are the first places to look at. 

The business models and systems ideas are almost endless so you can attract more clients and make more money without working so hard. I teach those newer models to all my clients. I love showing women how to shift away from trading all their time for money and implementing systems to leverage what they know into multiple streams of income. 

Is your business model set up so you can bring in more money with less effort? If not, here’s what to do. First, look for ways you could deliver your services to multiple people at one time. Or consider raising your rates by packaging your service delivery in different ways that provide more value without taking more of your time. Or if you have a proven program or signature system, licensing or selling your home-study system might be another option for you to consider to increase your income to the level you want. 

Think out of the box with creative, innovative ways to deliver and leverage your existing services, and watch your income start to soar!

 

janmariedore.jpgJan Marie Dore, MCC, is the Founder of Femalepreneurs.com, an online learning center for women worldwide who want to create a more profitable business and live a great life. Jan is an authority on small business whose passion is inspiring women to new levels of success and fulfillment through her coaching programs, teleseminars, workshops and retreats. She has made it her mission to teach women simple, effective marketing strategies to attract more customers and grow their profits substantially with much less effort.

By Small Business Expert Roger Pierce, BizLaunch

Bringing people together for a meeting takes a lot of work, especially if it is a large group. That’s why more companies are hiring event planners to manage the process for them. “By planning properly and looking after all the little details we can produce very effective meetings for our clients,” says entrepreneur Laura Brockwell Davis.

Laura Brockwell Davis organizes specialized meetings and events for her growing client list.

Laura Brockwell Davis organizes specialized meetings and events for her growing client list.

Davis, a Certified Meeting Planner, owns The Evolve Group Inc., a company specializing in event planning. It organizes all details from start to finish for meetings and events of any size, from city-wide events with thousands of delegates to an intimate business meeting of ten people.

“Meeting and event planning is a passion of mine and allows me to apply my organization skills and attention to detail,” comments Davis. “We really go that extra mile to handle everything for our clients so they don’t have to worry.”

Davis, who has ten years of event planning experience, got the entrepreneurial urge back when she had a job. “I felt that I could offer a superior service than my employer at the time,” she recalls. “So I started my own firm.”

The Evolve Group specializes in medical meetings and orchestrates events all over the world, including Europe, Asia and the United States.

As her own boss, Davis has to juggle multiple tasks for her clients as well as within her own business. “One minute I’m working on the books, and the next minute I’m on the phone,” she says.

“It’s stressful but my reward is a really happy client who appreciates the exceptional level of service we deliver.”

Her future plans for the company include doubling the number of events it handles within five years. “We’re well on our way to achieving that goal,” enthuses Davis.

 

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ROGER PIERCE is passionate about helping entrepreneurs achieve success. Co-founder of Canada’s largest small business training company, BizLaunch.ca, he’s launched eleven small businesses of his own and personally experienced what he calls “the good, the bad and the ugly” sides of entrepreneurship.

BizLaunch advises thousands of Canadian startups through its popular how-to seminars and webinars delivered with partners such as STAPLES.

By Mike Robinson

This week, we’ll talk about a quick and easy process to make your system run quicker and smoother.

Defragging:

Your hard drive can get fragmented over time with nothing more than regular use.   Whenever you remove programs, or delete files you create pockets of empty space on the drive.

Windows will try and fill in those empty spaces with new data whenever you install new programs, or create new files. 

As the empty pockets get filled, sometimes the new data will be spread out over multiple sections of the drive. As a result, your hard drive becomes ‘fragmented’.

When you defrag your computer, you are optimizing the way the hard drive reads and writes files. 

Defragging puts all of the bits and pieces of data that make up your programs and files close together, optimizing the speed and efficiency of your drive.

Defragging your machine should be done as frequently as twice a month (if you are a heavy user) or once every few months if you are a light user.

To Begin a defrag:

Before defragging, it is recommended that you close all programs and windows.

In all versions of Windows, click >Start > Programs > Accessories > System Tools > Disk Defragmenter

The system will analyze your drive and give you a recommendation on defragging. 

The process can take anywhere from around half an hour, to a few hours depending on the size of your hard drive, and how much you have stored on it.

The more often you defrag, the quicker the process becomes.

You can schedule your defrag routine to run at night time, or another time when you are not using your computer, or using Windows scheduler.

 

Mike Robinson is a Purchasing Manager specializing in Computer Hardware for Staples Canada.

By Rachel Swiednicki

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Spring is just around the corner and so is the taxman. The tax season is the perfect time to clean up paperwork and organize your small office. Having a solid plan in place is key. By working in advance to get your tax-time paperwork in order, you’ll save yourself time and stress. The first step in clearing clutter? Go shopping for some serious office organizers.

Labelling and dividing papers into a system of folders will help clear clutter and make it faster to locate documents. A tidy, clutter-free office also makes a good first impression with clients and adds to your professional presentation. It may seem difficult to find time for de-cluttering, but the payoff is well worth it. Once you’ve finished the BIG cleanup, set aside ten minutes every day to file papers, clean out your email box and put binders and folders away.

Do you have an organizing tip to share?

 Rachel

Rachel Swiednicki is a professional communicator, with ten years of experience in the communications industry. Eight of those years were spent as a journalist before moving into a career in public relations / corporate communications.

By Small Business Expert Roger Pierce, BizLaunch

You’ve got a great idea and you’re building a solid business plan, but how do you raise the money?

Creativity counts when chasing cash. Often, new entrepreneurs piece together their start-up capital from several sources, either as debt or equity financing deals. Here are the five most common methods new entrepreneurs use to get their startup cash:

  • Love Capital. Money from family or friends allows maximum flexibility in repayment.
  • Employment Income. Having a full or part-time job separate from your business will pay your personal monthly expenses, thus reducing demands on your business to give it proper time to grow.
  • Debt Financing. Borrowing money from a financial institution is doable — providing you’ve got a decent credit rating and a solid Business Plan.
  • Advance Sales. If you’re a natural seller, you may be able to secure a sizeable advance order or deposit from your customers. Use the funds to get things rolling.
  • Equity Financing. You may decide it’s worth it to relinquish an ownership share in your new business for some moolah. Be sure to draw up the proper legal documents with a lawyer, and try to keep majority control.

However you choose to raise the dough, remember that your own investment of time and money counts. No one will buy into your business unless you do.

You can learn more about this and other how-to topics at a free STAPLES BizLaunch Webinar. To find one near you, please visit http://www.staples.ca/bizlaunch today.

 

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ROGER PIERCE is passionate about helping entrepreneurs achieve success. Co-founder of Canada’s largest small business training company, BizLaunch.ca, he’s launched eleven small businesses of his own and personally experienced what he calls “the good, the bad and the ugly” sides of entrepreneurship.

BizLaunch advises thousands of Canadian startups through its popular how-to seminars and webinars delivered with partners such as STAPLES.